Desktop management services allow our trained technicians to act as your virtual IT department. For a small fraction of the cost of hiring a dedicated IT staff member, you can have a team of tranied professionals ready to help with your every IT need.
The services for Platinum, Gold and Silver membership are listed below along with the price list. For further information on any service, see the service description below.
Service |
Silver | Gold | Platinum |
|---|---|---|---|
| Unlimited 24/7 phone support. | - |
X |
X |
| Unlimited business hours phone support. | X |
- |
- |
| Unlimited email and fax correspondence. | X |
X |
X |
| Unlimited remote connection support^ | X |
X |
X |
| Unlimited business hour site visits | - |
- |
X |
| Limited business hour site visits (2 per month) | - |
X |
- |
| Proactive management of Servers | - |
- |
X |
| Proactive management of Workstations | - |
- |
X |
| Callout and labour charge of $80 - includes travel and first half hour of labour | X |
X |
- |
| Additional labour time once on site charged at $20 per 15 minutes | X |
X |
- |
| Supported PC's | |||
| Per computer | POA |
POA |
POA |
| Per server | POA |
POA |
POA |
All prices are exclusive of GST | Minimum contract length of 12 months | All prices are current as of 4/8/05 and are subject to change
Unlimited 24/7 Phone Support
Call our friendly support staff for any technical issues at any time, day or night, 365 days a year.
Unlimited Business Hours Phone Support
Call our friendly support staff for any technical issues any time during business hours 8am to 6pm, Monday to Friday.
Unlimited Email and Fax Correspondence
Email or fax our friendly support team any issues you may have and we will reply within 24 hours with solutions or contact you to help.
Unlimited Remote Connection Support^
Call our friendly staff any time during business hours of 8am to 6pm with a problem and we can remotely connect to your computer, take control (with your permission) and help fix the problem you are experiencing. (^Remote support requires the purchase of software for remote access)
Unlimited Business Hour Site Visits
If you have a problem that our team cannot fix remotely, one of our friendly support team will visit your site during business hours 8am to 6pm within 24 hours to help resolve the issue.
Limited Business Hour Site Visits
If you have a problem that our team cannot fix remotely, one of our friendly support team will visit your site during business hours 8am to 6pm within 48 hours to help resolve the issue. There are a limit of 2 free site visits per calendar month and any unused site visits expire at the end of each month.
Proactive Management of Servers
As Microsoft Operating System and Office updates become available, our team shall test them and apply them to your server to ensure that it is constantly kept up to date with the latest security and critical patches.
Proactive Management of Workstations
As Microsoft Operating System and Office updates become available, our team shall test them and apply them to your workstations to ensure that they are constantly kept up to date with the latest security and critical patches.
